The fine print.
Everything covering your account, your subscription, your privacy, and how our content is made. Yumeku is an adult service - you must be 18 or older to use it.Your account, subscription, privacy, and how our content is made. Yumeku is 18+ only. Payments are processed by Centrobill and appear on your statement as CENTROHELP.COM.
Last updated - August 6, 2026Payment and Refund Policy
Yumeku is operated by Hotmate Ltd, Kinyra, 1, Kinyras Tower, 3rd floor, Flat/Office 301, Agios Andreas, 1102, Nicosia, Cyprus.
1. Products
Premium is a recurring membership billed every two weeks. Premium gives you access to available comics and episodes while your membership is active. Lifetime Access is a one-time purchase providing access to all current and future Yumeku comics and episodes for as long as Hotmate Ltd continues to operate the Yumeku Service. Animations are not included in Premium or Lifetime and unlock separately with Coins. Unless a different price is shown before confirmation, one animation costs 150 Coins. Comic episodes are not individually unlocked with Coins.
2. Coins
Purchased Coins do not expire. Bonus or promotional Coins may expire only where an expiry date is clearly disclosed when they are granted. Coins have no cash value, cannot be transferred and cannot be exchanged for cash.
3. Premium renewals
Premium renews automatically every two weeks at the price disclosed at checkout until cancelled. You may cancel future renewals by emailing [email protected] from the email address associated with your account. We will send a cancellation confirmation. Cancellation stops future charges, and access normally continues until the end of the paid period. Lifetime and Coin purchases do not renew.
To cancel Premium, email [email protected] from the email address on your account. We confirm cancellation and stop future renewals. There are no cancellation fees.
4. Immediate digital access and withdrawal
Digital access is normally supplied immediately after purchase. Where applicable law grants a right of withdrawal, that right remains available unless it has been lawfully lost or waived. Where permitted, we ask for the user's prior express consent to immediate performance and acknowledgement of the resulting loss of the withdrawal right. Nothing in this Policy limits a statutory consumer right that cannot lawfully be excluded.
5. Refund requests
Except where applicable law requires otherwise, we do not normally refund a Premium period that has already begun, Lifetime access after digital access has begun with valid consent, Coins that have been used, or an animation that has already been unlocked and supplied. We will investigate requests involving:
- a duplicate charge;
- an incorrect amount;
- a payment made without the account holder's authorization;
- failure to provide the purchased access or Coins;
- a technical fault that materially prevents use of the purchased product;
- a statutory withdrawal or refund right.
Contact [email protected] with the account email, transaction date, amount and a description of the issue.
6. Failed or reversed payments
Access may not be activated or renewed when a payment fails or is reversed. Any retry will be performed only in accordance with the payment authorization and applicable provider rules. Contact support if the account status does not match the payment result.
7. Chargebacks
Contacting support first may allow us to resolve billing errors more quickly, but nothing in this Policy limits your right to contact your bank, card issuer, payment provider or consumer-protection authority.
8. Payment provider and descriptor
The payment provider and billing descriptor applicable to an order are shown at checkout or in the payment confirmation. If you do not recognize a charge, contact [email protected]. Payments may appear on your statement as CENTROHELP.COM.
9. Contact
Hotmate Ltd Kinyra, 1, Kinyras Tower, 3rd floor, Flat/Office 301 Agios Andreas, 1102, Nicosia, Cyprus [email protected]